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Okay everybody, we’re back! This is Anant Gupta the acting CEO.

I am so sorry for our lack of communication—I feel so badly. We had some management changes, and I came in to get things back on track. You see I am a technology guy and not accustomed to attending to communications, and our entire focus in the last months has been on getting a new dev team in place with all work directed to our new Toodledo iPhone and Android apps.

And we’ve succeeded! We now have a 6-person dev team in place, and we’ve started making progress on the apps. They’ll be released soon.

So, I’ve come up for air, I received some much-needed prodding on reaching out to customers, and just now checked our neglected forums and blogs… and boy… do we have some catching up to do… yikes!

So I assure you, from now on you’ll see a steady stream of communications and updates from us, starting with this month’s blog update (see link).

And you’ll see a steady stream of app updates too.

Again, my deepest apologies. I know a lot of you have hung in there with your long-standing commitment to the superior features and technologies that the Toodledo product offers, and I sincerely appreciate it. I won’t let you down going forward.

So tell me, what does Toodledo need to do next to regain our customer focus and momentum? What information do you need? What technology changes do you want? I’ll see what I can do.

Anant

My three main pain points are:

1°) Ease of creation of a new Folder.
Especially important on the mobile app.

2°) Manual ordering of tasks within a list.
Even if it's only within a folder (probably simpler to implement than if you have to manage a 'global rank' for each task across the several lists it is a member of:: folder, saved searches, context, tags etc.).

3°) Task dependency.
There are undoubtedly many kinds of dependencies and many ways to implement this.
A simple one, that would leverage the previous feature (i.e. manual ordering of tasks within a list) and meet my need is sequential dependency within a folder:
Whenever a task is done in a folder, the next task in the folder becomes automatically identified as the 'next actionable task'.
The identifier could be the Star, or a status or else. Because the Star is ergonomic on web and mobile, I'd either go with the Start or a similar icon (colored lozenge or circle for example) with the same ergonomics as the start.

Various remarks:

- Please don't focus on looks first. Focus on usability.
Looks isn't in Toodledo's culture, therefore not a reason of adoption by the current user base, and an uphill battle in the current market.
-- Keep your unique features. The Web grid/table views are ugly but a pleasure to work with, given that there's no equivalent in the market.

- Unless you have to do a complete rewrite of mobile apps and/or web for technological reasons, I'd rather see new features being rolled out on the current mobile / web, than brand new looking apps with no real new feature and have to wait again to see significant new features delivered.

- Personally, I'm not interested in collaborative/enterprise features but then, it might be where you see growth? At least it looked that way last year.

Cheers,

I abandoned Toodledo after ten years, during which time I recommended the product to many others.

How can we possibly trust this company with all the promises that we've heard? As other posters have said, we will believe it when we see it.

Even if you make good on all the things you're saying now, I feel Toodledo completely burned us long-time customers when you jacked up the cost for us but offered bargain lifetime subscriptions to new customers. I will not even consider returning to doing business with this company without some kind of similar deal.

And in general I agree, the strength of Toodledo is not in pretty looks, it is in high-functionality and we’ll always prioritize that.

Anant G:

Just want to say that you should ignore all those Naysayers. First make it functional, then improve. People will be back.

Peace,
- Mark