ForumsQuestionsCannot find older task - Very important
Cannot find older task - Very important
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kamleshitalia |
I cannot find a task that I added. I read account settings and found that a completed task is deleted after 6 months. It may have been completed 6 month ago. Is there a way to retrieve it?
Please let me know Thanks, Kevin |
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Jake Toodledo Founder |
Sorry, tasks that were deleted based on your preferences are not recoverable unless you made a personal backup on your computer using our export tools.
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kamleshitalia |
Is there a way if I upgrade my account, would I be able to retrieve them. Please help me out. It is very important.
Even though the tasks were marked complete, I made some changes in the last month. Any help is greatly appreciated!!! |
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Jake Toodledo Founder |
Sorry. Deleted is deleted. The only place where it might still be is on your "recently deleted tasks" list, but if it was more than 1 month ago, then it won't be there either.
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kamleshitalia |
I checked the recently deleted task but it is not there. I did not delete it and i saw the task couple of weeks ago but now i dont see it anywhere. I would pay for the service if you could retrieve it for me. Thanks!!!
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Jake Toodledo Founder |
If you are using our free account, then your history is limited to 1 week of old completed tasks. If you upgrade to a Pro account, older completed tasks (up to the deletion preference set in your account settings) will become visible. In your case, if the task was deleted between 1 week and 6 months ago, then it will become visible once you upgrade. You can use our free 1 week trial upgrade to see if the task is still there.
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kamleshitalia |
It worked. I found my task. Thank you very much for your help.
I really appreciate it. |
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